Trust levels for Generative AI drops below 40%, yet consumers rely on AI product advice: McKinsey
Consumers do not trust Artificial Intelligence (AI) advice, as the trust level for generative AI drops below 40 per cent but they turn to it anyway, according to research discussed on The McKinsey Podcast. The research highlighted a growing contradiction in consumer behavior, where shoppers increasingly use digital platforms and algorithms for product discovery and...
Parsnipp commentary
Shoppers say they don't trust generative AI, yet keep using it to shop — a gap that should worry any brand counting on trust alone to earn a mention. The fix isn't louder marketing, it's making sure your product facts are accurate and well-cited wherever AI models are actually pulling from.